Frequently Asked Questions

Every product page includes a fitment checker — enter your year, make, and model to check compatibility before you buy. Parts with fitment data are also listed under the matching vehicle in search. Fitment data comes from manufacturer and listing information, so confirm against your exact trim and configuration before installing.

Shipping is free on every order within the United States. Most orders ship within 1-2 business days and arrive 3-7 business days after that. Estimated delivery windows are shown on each product page and again at checkout. See our Shipping Policy page for full details.

Partora is an online auto parts retailer based in Irvine, California. Our mailing address is Xalicore 303 San Marino, Irvine, CA 92614, United States, and all contact details are on the Contact page. We fulfill orders through a network of supplier warehouses across the United States and ship from the one closest to you.

Yes — use the Track Order page with your order number and email, or check your Account > Orders dashboard if you checked out while signed in.

Unused parts in original packaging can be returned within 30 days of delivery. See our Returns Policy page for full details and how to start a return.

Yes — reach out via the Contact page with your vehicle's year/make/model and what you're trying to fix, and our team will help point you to the right part.

No sales tax is currently added at checkout. The order total shown before you pay is the full amount you are charged.

We accept: Credit & debit cards, Apple Pay. The methods available for your order are shown at checkout.