Shipping Policy

Shipping Cost

Shipping is free on every order shipped within the contiguous United States. The price you see at checkout is the price you pay — there are no separate handling or freight charges.

Handling Time

Most orders are processed and handed to the carrier within 1–2 business days of payment. Orders placed on weekends or U.S. holidays begin processing the next business day. Large or oversized parts may take an extra day to prepare.

Delivery Time

We fulfill orders from a network of supplier warehouses across the country and ship from the location closest to you. Typical delivery is 3–7 business days after the order ships, depending on your address and the item. An estimated delivery window is shown on each product page and again at checkout before you pay.

Occasionally an item on a single order ships from two warehouses and arrives in separate packages on different days, at no extra cost to you.

Carriers

We ship via USPS, UPS, and FedEx. The carrier is chosen based on the item's size, weight, and destination.

Tracking

As soon as your order ships, we email you a tracking number. You can also check status anytime on the Track Order page or in Account > Orders if you checked out while signed in.

Shipping Restrictions

• We currently ship to the 50 U.S. states only. We do not ship internationally.
• Some hazardous items (fluids, batteries, airbags) can only ship by ground and not to P.O. boxes.
• Delivery to Alaska, Hawaii, and U.S. territories may take longer for certain oversized items.

Wrong, Damaged, or Missing Items

Inspect your delivery on arrival. If a part arrives damaged, is the wrong item, or a package is missing, contact us within 48 hours and we'll make it right at no cost to you. See the Returns & Refunds Policy for details.

Questions

Email support@partorausa.com, call (904) 331-5017 (Monday – Friday, 9:00 AM – 5:00 PM ET), or use our Contact page.