Returns & Refunds Policy

30-Day Return Window

You may return most parts within 30 days of the delivery date for a refund. To be eligible, the item must be:

• Unused, uninstalled, and free of any signs of mounting or wear
• In its original manufacturer packaging with all hardware, instructions, and labels
• Not marked as final sale, clearance, or special order at checkout

How to Start a Return

1. Find your order on the Track Order page, or in Account > Orders.
2. Message us through the Contact page with your order number and the reason for the return.
3. We'll reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and the return address. Returns sent without an RMA number cannot be processed.
4. Pack the part securely, write the RMA number on the outside of the box, and ship it back to us.

Return Address

Orders ship from different supplier warehouses, so the return address depends on where your part came from. We send the exact address together with your RMA number. Please don't ship returns to our business mailing address (Xalicore 303 San Marino, Irvine, CA 92614, United States) unless your RMA instructions say so.

Return Shipping Costs

• Change of mind, wrong part ordered, or no-longer-needed: you cover the return shipping cost. The original outbound shipping is non-refundable.
• Our error — wrong, defective, or damaged part: we cover return shipping. We'll email you a prepaid return label, and your full order total (including original shipping) is refunded.

Refunds

Once we receive and inspect the returned part, we'll approve or deny the refund. Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it can take another 5–10 business days for the credit to appear on your statement.

No restocking fee is charged on standard returns that meet the conditions above. Returns that arrive used, incomplete, or without an RMA may be refused or subject to a reduction of up to 20%.

Exchanges

We don't process direct exchanges. If you need a different part, return the original for a refund and place a new order for the item you want.

Order Cancellations

Contact us as soon as possible if you need to cancel. If the order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped it falls under the return process above.

Parts Damaged in Transit

Inspect your delivery on arrival. If the part or its packaging is damaged, contact us within 48 hours with photos of the item and the box. We'll arrange a replacement or full refund at no cost to you.

Non-Returnable Items

• Parts that have been installed or show signs of use
• Electrical components once installed or with a broken warranty seal
• Special-order, custom, or clearance items marked final sale
• Fluids, chemicals, and hazardous materials once opened

Questions

Email support@partorausa.com, call 213-579-9718 (Monday - Friday, 9:00 AM - 5:00 PM ET), or use our Contact page and we'll help you sort out any return or refund.