Privacy Policy

Who We Are

This site is operated by Partora, Xalicore 303 San Marino, Irvine, CA 92614, United States. We are the data controller responsible for your personal information. You can reach us at support@partorausa.com or 213-579-9718.

Information We Collect

When you create an account, place an order, or contact us, we collect information such as your name, email address, shipping address, and order history. Payment details are processed directly by our payment provider and are never stored on our servers.

How We Use Your Information

We use your information to process orders, provide customer support, send order and shipping updates, and — if you've opted in — send occasional deals and product news. We do not sell your personal information to third parties.

Who We Share It With

We share only what each of these service providers needs to do its job:

• Payment processors — Stripe (cards and Apple Pay), PayPal, or Amazon Pay, depending on the method you choose at checkout. They receive your payment details directly.
• Suppliers and shipping carriers — the warehouse fulfilling your order and the carrier (USPS, UPS, or FedEx) receive your name, shipping address, and (if you gave one) phone number to deliver it.
• Email delivery — our email provider sends order confirmations and shipping updates.
• Analytics — we record page views with our own first-party analytics and, where enabled, Google Analytics and the Meta Pixel.

We may also disclose information when required by law.

Cookies

We use cookies to keep you signed in, remember your cart, and understand how the site is used so we can improve it. You can disable cookies in your browser, though some features may not work correctly.

Your Rights

You can access, update, or request deletion of your account information at any time from your Account dashboard, or by contacting us directly.

Depending on where you live — for example, California — you may have additional rights to know what personal information we hold, to correct it, and to have it deleted. We do not sell personal information, and we won't treat you differently for making a request. To make one, contact us using the details below.

Contact

Questions about this policy? Email support@partorausa.com, call 213-579-9718, or write to us at Xalicore 303 San Marino, Irvine, CA 92614. You can also use our Contact page.